{"id":2190,"date":"2025-09-02T11:04:17","date_gmt":"2025-09-02T09:04:17","guid":{"rendered":"https:\/\/salernopompeinapolispa.it\/indicators\/"},"modified":"2025-09-02T11:04:17","modified_gmt":"2025-09-02T09:04:17","slug":"indicators","status":"publish","type":"page","link":"https:\/\/salernopompeinapolispa.it\/en\/indicators\/","title":{"rendered":"Indicators"},"content":{"rendered":"

Indicators<\/strong><\/h2>\n

The quality indicators have been defined with the Oversight Structure for Highway Concessionaires of the Ministry of Infrastructure and Transport based on Directive No. 102\/2009 and are valid for all Concessionaires. For each indicator, the base factor, unit of measurement, and reference standard are provided.<\/p>\n

It is SPN’s objective to maintain the standards for the year 2025.<\/p>\n\n\n\n\n\n\n\n\n
Indicator Base Factor<\/strong><\/td>\nUnit of Measurement<\/strong><\/td>\nReference Standard<\/strong><\/td>\n<\/tr>\n
Travel Safety<\/strong>
\nAdvance notice time for communications, via ordinances, related to worksites lasting > 5 days<\/td>\n		Advance notice time (h) in 85% of cases<\/td>\n24 hours<\/td>\n<\/tr>\n
Service Regularity<\/strong>
\nState of horizontal signage (retroreflection)*<\/td>\n		(RL) Retroreflection (mcd lx-1 m-2)<\/td>\n100<\/td>\n<\/tr>\n
Service Comfort<\/strong>
\nService area services – number of checks per month on at least 80% of areas With 1 check per month on 100% of areas<\/td>\n		n.\/month<\/td>\n2<\/td>\n<\/tr>\n
Services for Disabled Travelers<\/strong><\/td>\nn.\/month<\/td>\n2<\/td>\n<\/tr>\n
User Information<\/strong>
\nResponse time to proposals and complaints via email<\/td>\n		response time in 85% of cases in working days<\/td>\n10<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

* Compliance with the standard is verified (only for the right margin line and excluding tunnels, the winter operations period, proximity to worksites and Service Areas) on 90% over minimum stretches of 20 km.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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