{"id":2271,"date":"2022-10-28T13:02:12","date_gmt":"2022-10-28T11:02:12","guid":{"rendered":"https:\/\/salernopompeinapolispa.it\/user-services-center\/"},"modified":"2025-12-18T16:35:48","modified_gmt":"2025-12-18T15:35:48","slug":"user-services-center","status":"publish","type":"page","link":"https:\/\/salernopompeinapolispa.it\/en\/user-services-center\/","title":{"rendered":"User Services Center"},"content":{"rendered":"<h3><strong>User Services Center<\/strong><\/h3>\n<p>The Service Center is located at:<\/p>\n<ul>\n<li>Bar &#8211; at the collection barrier<br \/>\n(Closed from December 22, 2025 to January 4, 2026)<\/li>\n<\/ul>\n<p>Opening hours to the public are from 8:30 am to 4:30 pm with continuous hours.<br \/>\nSaturday, Sunday and holidays closed to the public<br \/>\nAs part of the Group&#8217;s quality policy, the SPN-SIS Service Center seeks to meet user needs regarding tolls, information, and assistance related to issues related to the SPN Company itself and the Telepass payment system, along with its associated universe, all with a specific focus on the local area.<\/p>\n<p>Among the services available:<\/p>\n<ul>\n<li>Indications regarding the SPN network (entries, exits, any points of interest);<\/li>\n<li>Information on the differentiated fare applied to our motorway;<\/li>\n<li>Support and guidance for user needs;<\/li>\n<li>Telepass Family contract opening;<\/li>\n<li>Management of Telepass Family and ordinary contracts;<\/li>\n<li>Withdrawals and replacement of Telepass equipment;<\/li>\n<li>Activation of Telepass TWIN;<\/li>\n<li>Telepass contract-related options activation;<\/li>\n<li>Balance of non-payment of tolls;<\/li>\n<li>Hand-receiving toll receipt billing requests;<\/li>\n<li>Willingness to receive reports and suggestions.<\/li>\n<\/ul>\n<p><strong>Differentiated rate<\/strong><\/p>\n<p>A tariff modulation is active at our motorway which, for the purposes of determining the toll and therefore for holders of the Telepass payment system, takes into account the journey taken.<\/p>\n<p>The so-called \u201cdifferentiated tariff\u201d, applies to:<\/p>\n<ul>\n<li>Telepass device owners regularly on board the vehicle at the time of transit;<\/li>\n<li>Class A vehicles (height at the front axle less than or equal to 1.3 mt).<\/li>\n<\/ul>\n<p>Instead, the normal rate laid down will apply to all vehicles of other classes.<\/p>\n<p>The section travelled for the purposes of the tariff application shall be measured also taking into account interchanges and entry and exit branches.<\/p>\n<p>To calculate the cost of the route you can also use the <a href=\"https:\/\/salernopompeinapolispa.it\/calcolatore-pedaggi\/\">toll calculator<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>User Services Center The Service Center is located at: Bar &#8211; at the collection barrier (Closed from December 22, 2025 to January 4, 2026) Opening&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2271","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Services Center - Salerno Pompei Napoli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salernopompeinapolispa.it\/en\/user-services-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Services Center - Salerno Pompei Napoli\" \/>\n<meta property=\"og:description\" content=\"User Services Center The Service Center is located at: Bar &#8211; 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